Returns & Exchanges

At COPPERTIST.WU, we take pride in our handcrafted artistry and want you to be completely satisfied with your unique piece. If your selection isn't quite right, we offer a 30-day return policy for most items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the item in its original COPPERTIST.WU packaging, ensuring all tags, certificates, and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send the package to our designated return center, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our artisans inspect the item for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.