Frequently Asked Questions
Everything you need to know about our handcrafted artisanal jewelry and accessories.
What materials are used in COPPERTIST.WU products?
We specialize in high-quality metals including fine brass, 925 sterling silver, and copper. Each piece is handcrafted with meticulous attention to detail to ensure a unique, artisanal finish.
How long does shipping take?
Standard international shipping typically takes 7-15 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
Do you offer a warranty on your jewelry?
Yes, we offer a 12-month warranty against manufacturing defects. If your item experiences any structural issues within this timeframe, please contact our support team for a replacement or repair.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
How should I care for my brass and silver items?
To maintain the luster of your pieces, avoid contact with harsh chemicals or perfumes. Use a soft polishing cloth to remove oxidation, and store them in a dry place when not in use.
Are your products handmade?
Every piece at COPPERTIST.WU is designed by our internal team and finished by hand. This ensures that every item possesses its own unique character and meets our high standards of craftsmanship.